Vendor Management.
Manage ABIS vendor relationship effectively.
Effective vendor management ensures you get value from ABIS investment: proper support, favorable terms, and roadmap alignment with your needs.
Key relationship elements: SLA definition and enforcement, support tier appropriate to your needs, escalation paths for critical issues, and regular business reviews.
Plan for vendor changes. Even with strong relationships, build flexibility: standard interfaces, documented integrations, and contractual data export rights.
SLA MANAGEMENT
Define clear SLAs with measurement methodology. Monitor and enforce.
ACCOUNTABILITYSUPPORT TIERS
Match support level to business criticality. Premium support for production-critical.
RESPONSIVENESSESCALATION PATHS
Know how to escalate critical issues. Named contacts, direct lines.
RESOLUTIONROADMAP INPUT
Participate in product roadmap. Ensure your needs influence direction.
ALIGNMENT